Customer service in a retail or service environment preferred. Qualifications: Education Preferred: Bachelor's degree or equivalent years of progressive leadership experience required. Supervision Exercised: Direct Supervision of 5 or more people All other duties as assigned, within scope of the position. Demonstrates and lives the Values of Quest Diagnostics. May be required to give presentations and speak in groups. Organizes and leads projects both within the work group and with cross-functional groups. Participates on process improvement teams, or other initiatives to meet management objectives. This includes implementation of cost containment programs, management of overtime, and participation in standardization initiatives and needs assessment for capital expenditures. Supervisor participates to assure fiscal responsibilities of the department are met. Maintain budget control throughout the year in areas of responsibility.
Assists in preparation of annual budget for areas of responsibility. Responsible to ensure Quest improvement and/or standardization initiatives are implemented. Investigates/resolves and responds to customer complaints appropriately and effectively. May perform training and onboarding of new Clients. Maintains adequate coverage for all facilities. Prepares schedules with minimal overtime for employees and floaters. Tracks/enters time/attendance of employees. Ensures all employees meet requirements for driving on company business. Holds regularly scheduled meetings for dissemination of all information to staff. Performs mid-year and annual performance appraisals. Monitors on-going performance of employees provides corrective action and counseling as required. Responsible for training, coaching, supervision and development of staff. Participates in the interview, selection and hiring of new employees. Oversees inventory process for supervised facilities. Site visits scheduled appropriately to provide adequate supervision. Oversees safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.) Performs site visits at all assigned PSCs/IOPs and mobile phlebotomy sites and document findings. Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required. Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices. Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
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Ensure maintenance of a safe, professional environment in all facilities supervised.ĭuties and Responsibilities: Responsible for daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy.
The Supervisor will have responsibility for all activities of the function including but not limited to, training of all personnel, all daily operations and staffing of PSCs. Oversee functions of Patient Services that may include Mobile Phlebotomy, In Office Phlebotomy and Patient Service Centers. Please Note: In case, Quest Diagnostic does not have your order or you need any further assistance setting up your appointment, please contact Member Support.1530 Celebration Blvd., Suite 102, Kissimmee, FL 34747
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